Viston delivers enterprise-grade Voice-Enabled AI Assistants that seamlessly integrate natural language processing, speech recognition, and LLMOps infrastructure to power intelligent voice interactions at scale. With 15+ years of expertise serving 2,860+ clients across the USA, UK, Germany, France, Australia, and the Nordics, we enable organizations to deploy conversational AI that understands context, handles multi-turn dialogues, and delivers measurable business outcomes. Our AI-powered voice solutions reduce operational costs, accelerate customer service response times, and create accessible experiences across financial services, healthcare, retail, manufacturing, and technology sectors.
Voice-Enabled AI Assistants represent a fundamental shift in how enterprises interact with customers, employees, and systems. Organizations in the USA, Germany, UK, Australia, and across Europe are deploying conversational AI to handle millions of voice interactions daily, reducing contact center costs by up to 40% while improving customer satisfaction scores. Voice assistants powered by advanced LLMOps infrastructure enable hands-free operations in healthcare environments, voice-activated inventory management in retail, real-time financial advisory in banking, and safety-critical communications in manufacturing. With Viston’s end-to-end LLMOps platform, enterprises gain the velocity, governance, and scale needed to deploy voice AI that understands industry-specific terminology, handles complex queries, and continuously improves through reinforcement learning.
Deploy voice assistants supporting 23+ languages with dialect recognition, code-switching capabilities, and culturally adapted responses for global markets including USA, Canada, UK, Germany, France, Spain, Italy, Netherlands, Denmark, Sweden, Switzerland, Austria, Iceland, and Australia
Seamlessly connect voice AI with Salesforce, SAP, Microsoft Dynamics, ServiceNow, Epic, Workday, and custom APIs using pre-built connectors and real-time data synchronization for context-aware conversations
Implement comprehensive compliance frameworks with automated PII redaction, bias detection, explainable AI outputs, audit trails, and role-based access controls meeting GDPR, HIPAA, SOC 2, and ISO 27001 standards
Comprehensive oversight frameworks with audit trails, approval workflows, compliance guardrails, ethical AI boundaries, and human-in-the-loop intervention points, ensuring autonomous agents operate within your organization's risk tolerance and regulatory requirements
Viston’s Voice-Enabled AI Assistants combine advanced speech recognition, natural language understanding, and generative AI to create conversational experiences that drive operational efficiency and customer satisfaction across enterprise touchpoints.
Building production-ready Voice-Enabled AI Assistants requires sophisticated LLMOps infrastructure that bridges speech processing, language understanding, and business logic integration. Viston’s platform accelerates deployment from months to weeks by providing pre-trained voice models fine-tuned for financial services terminology, healthcare protocols, retail product catalogs, manufacturing safety standards, and technology support scenarios. Our LLMOps framework automates data pipeline orchestration, handles multi-language training datasets, manages model versioning across development and production environments, and implements continuous evaluation protocols ensuring voice assistants maintain accuracy as business requirements evolve. Organizations across the USA, UK, Germany, and Australia leverage our platform to deploy voice AI that integrates with existing contact center infrastructure, CRM systems, knowledge bases, and transaction processing platforms while maintaining enterprise-grade security, audit logging, and disaster recovery capabilities.
Enterprises achieving measurable ROI from Voice-Enabled AI Assistants implement governance frameworks that balance innovation velocity with risk management, compliance oversight, and quality assurance. Viston’s Responsible AI architecture embeds bias detection algorithms that identify and mitigate demographic fairness issues in voice recognition accuracy, implements consent management workflows for voice recording and biometric data, and provides explainable AI capabilities that document decision logic for regulatory audits. Our edge AI deployment capabilities enable organizations to process sensitive voice interactions locally in healthcare clinics, retail branches, and manufacturing facilities while synchronizing model updates and performance telemetry with centralized management platforms. Companies in regulated industries including banking in France, healthcare in Canada, insurance in the Nordics, and pharmaceutical manufacturing in Switzerland rely on our platform to deploy voice assistants that meet GDPR privacy requirements, HIPAA security standards, PCI-DSS compliance mandates, and industry-specific regulatory frameworks while delivering exceptional user experiences and operational efficiency gains.
Background: A multinational banking institution operating across the USA, UK, and Germany was struggling with fraudulent authentication attempts, lengthy customer verification processes, and high call abandonment rates in their contact centers handling 4.2 million monthly customer inquiries.
Challenge: Traditional knowledge-based authentication created friction in customer experiences, required 90-120 seconds per verification, and failed to detect sophisticated social engineering attacks. The bank needed voice biometric authentication meeting PSD2 strong customer authentication requirements while reducing verification time and improving fraud detection accuracy.
Solution: Viston deployed Voice-Enabled AI Assistants with advanced speaker recognition capabilities, liveness detection algorithms, and continuous authentication monitoring integrated with the bank’s core banking platform, fraud detection systems, and contact center infrastructure across three geographic regions.
Results: The implementation achieved 87% reduction in average authentication time (from 95 seconds to 12 seconds), detected 340% more fraudulent access attempts through voiceprint analysis and behavioral anomaly detection, reduced call abandonment rates by 62%, and achieved 4.7/5.0 customer satisfaction scores. Voice authentication processed 3.8 million verifications monthly with 99.2% accuracy while maintaining GDPR and PSD2 compliance across all European operations.
Testimonial: “Viston’s voice AI platform transformed our authentication infrastructure, eliminating customer friction while dramatically improving our fraud prevention capabilities. The seamless integration with our existing systems and comprehensive compliance framework made deployment across multiple countries remarkably efficient.”
Background: A regional healthcare network in the UK with 127 primary care clinics, 8 hospitals, and 2.1 million registered patients faced overwhelming administrative burden from appointment scheduling calls, prescription refill requests, and routine health inquiries consuming 42% of reception staff time.
Challenge: Manual call handling created patient wait times averaging 8-12 minutes, limited appointment booking to business hours, generated frequent scheduling errors, and prevented clinical staff from focusing on patient care. The organization needed HIPAA and GDPR-compliant voice automation that understood medical terminology and integrated with their Epic EHR system.
Solution: Viston implemented Voice-Enabled AI Assistants with medical natural language processing, appointment optimization algorithms, prescription management workflows, and symptom triage protocols integrated with Epic, NHS Spine, and internal care coordination platforms across all clinic locations.
Results: The voice assistant handled 73% of routine appointment bookings autonomously, reduced average wait times from 9.3 minutes to 47 seconds, enabled 24/7 patient access to scheduling and prescription services, decreased scheduling errors by 91%, and freed 28 hours weekly per clinic for patient-facing activities. Patient satisfaction scores increased from 3.2 to 4.6/5.0 while administrative costs decreased by $1.8M annually.
Testimonial: “The AI voice assistant became an essential part of our patient care infrastructure. The system’s ability to understand medical context, handle complex scheduling scenarios, and maintain strict compliance standards exceeded our expectations while delivering immediate operational benefits.”
Background: A German retail chain with 240 stores and €890M annual revenue recognized growing consumer preference for voice shopping through smart speakers and mobile devices but lacked technical infrastructure to deliver conversational commerce experiences integrated with their inventory, fulfillment, and payment systems.
Challenge: Building voice shopping capabilities required expertise in speech recognition, e-commerce integration, multi-language support for German dialects, real-time inventory synchronization, secure payment processing, and personalized product recommendations while maintaining brand consistency across voice channels.
Solution: Viston deployed Voice-Enabled AI Assistants supporting German language with regional dialect recognition, product catalog integration with 47,000 SKUs, real-time inventory visibility across distribution centers, voice payment authorization meeting PCI-DSS standards, and personalized shopping recommendations using collaborative filtering and purchase history analysis.
Results: Voice commerce generated €18.7M incremental revenue in the first year, achieved 28% higher average order values compared to web transactions, maintained 91% order accuracy rates, processed 340,000 voice-initiated purchases with 96% customer satisfaction, and reduced customer support inquiries by creating self-service product information access through voice interfaces.
Testimonial: “Viston delivered a voice commerce platform that feels natural and effortless for our customers while integrating seamlessly with our complex retail infrastructure. The ability to search products, check availability, and complete purchases through voice has opened an entirely new sales channel.”
Background: An Australian manufacturing company operating 14 production facilities with 3,800 employees needed to improve safety protocol compliance, streamline quality inspections, and reduce documentation errors in environments where workers’ hands and visual attention were occupied with equipment operation.
Challenge: Paper-based safety checklists created compliance gaps, delayed incident reporting, prevented real-time hazard communication, and generated data entry errors averaging 23% when transferring handwritten notes to digital systems. The organization needed hands-free voice interfaces that functioned reliably in noisy industrial environments.
Solution: Viston implemented Voice-Enabled AI Assistants with industrial acoustic modeling, safety protocol workflows, equipment inspection checklists, incident reporting capabilities, and real-time alerts integrated with their ERP, maintenance management, and safety monitoring systems across all manufacturing sites.
Results: Safety compliance documentation improved by 89%, incident reporting time decreased from 45 minutes to 4 minutes, equipment inspection accuracy increased by 94%, near-miss reporting increased 312% through frictionless voice capture, and workers saved 6.7 hours weekly eliminating manual documentation tasks. Workplace safety incidents decreased 41% within six months through improved hazard awareness and protocol adherence.
Testimonial: “The voice-enabled safety system transformed how our teams communicate risks and complete compliance requirements. Workers embrace the technology because it makes their jobs easier while giving management unprecedented visibility into operational safety in real-time.”
Background: A Nordic insurance provider serving Denmark, Sweden, Norway, and Finland with 1.2M policyholders struggled with claims intake inefficiencies, inconsistent data collection, and delayed processing times averaging 11 days from first notice of loss to initial assessment.
Challenge: Traditional claims intake required multiple customer touchpoints, generated incomplete information in 34% of submissions, created language barriers across Nordic markets, and prevented claims adjusters from focusing on complex cases requiring human expertise and investigation.
Solution: Viston deployed Voice-Enabled AI Assistants supporting Danish, Swedish, Norwegian, and Finnish languages with insurance-specific terminology, automated claims intake workflows, document collection guidance, photo upload assistance, and real-time claims status updates integrated with core insurance platforms and adjuster assignment systems.
Results: Claims intake time reduced from 28 minutes to 6 minutes, data completeness improved to 97%, claims processing cycle time decreased 52%, customer satisfaction increased from 3.4 to 4.5/5.0, and adjusters gained 18 additional hours weekly for complex case management. The system processed 89,000 first notices of loss annually with multilingual capabilities ensuring consistent service quality across all Nordic markets.
Testimonial: “Viston’s voice AI fundamentally changed our claims operations. Customers appreciate the immediate response and simple process while our claims team benefits from complete, structured information that accelerates assessments and settlements.”
Background: A Canadian technology company with 8,500 employees across 23 offices experienced overwhelming HR inquiry volume averaging 1,200 contacts weekly for benefits questions, PTO requests, policy clarification, and administrative processes consuming 60% of HR team capacity.
Challenge: Manual HR support created employee frustration with wait times, generated inconsistent policy interpretation, limited access to information outside business hours, and prevented HR professionals from focusing on strategic talent initiatives, organizational development, and employee relations.
Solution: Viston implemented Voice-Enabled AI Assistants with HR knowledge base integration covering benefits administration, leave policies, payroll procedures, and company guidelines, with voice biometric authentication for accessing sensitive employee information and integration with Workday for transaction processing and data retrieval.
Results: The voice assistant resolved 68% of routine HR inquiries autonomously, reduced average resolution time from 24 hours to 8 minutes, enabled 24/7 employee access to HR information, improved employee satisfaction scores by 47%, and allowed HR professionals to redirect 32 hours weekly toward strategic initiatives. Voice-initiated PTO requests increased 89% through simplified submission process.
Testimonial: “The employee voice assistant became the first point of contact for HR support, delivering instant answers while ensuring consistency and accuracy. Our HR team can now focus on meaningful employee engagement instead of answering repetitive questions.”
Background: A Spanish telecommunications provider serving 6.2M customers with mobile, broadband, and TV services faced customer service challenges with average handle times of 11.3 minutes, 23% first-call resolution rates, and growing demand for support in Spanish, Catalan, Basque, and Galician languages.
Challenge: Scaling human customer service to support multiple languages, handle technical troubleshooting, process service changes, and resolve billing inquiries required significant hiring and training investments while quality and consistency remained inconsistent across regions and languages.
Solution: Viston deployed Voice-Enabled AI Assistants supporting four Spanish languages with telecommunications-specific terminology, technical troubleshooting decision trees, account management capabilities, network status information, and escalation protocols integrated with CRM, billing, and network management systems.
Results: Average handle time decreased to 4.8 minutes, first-call resolution improved to 71%, customer satisfaction increased from 2.9 to 4.3/5.0, contact center costs reduced by 42%, and multilingual support coverage achieved 98% consistency across all language variants. The system handled 2.3M customer interactions annually while maintaining cultural relevance and technical accuracy.
Testimonial: “Viston delivered a voice AI solution that respects Spain’s linguistic diversity while solving real customer problems. The quality of technical support and natural conversational flow surprised both our team and customers.”
Background: A Netherlands-based logistics company operating 9 distribution centers with 340,000 square meters of warehouse space struggled with order picking accuracy averaging 91.2%, slow onboarding for new warehouse staff, and inefficient task coordination across shifts.
Challenge: Traditional paper pick lists and RF scanning devices created errors through manual data entry, slowed picking rates requiring both hands for device operation, and prevented real-time visibility into warehouse operations, inventory discrepancies, and worker productivity.
Solution: Viston implemented Voice-Enabled AI Assistants with voice-directed picking workflows, real-time inventory verification, task prioritization algorithms, quality control confirmations, and performance analytics integrated with WMS, ERP, and transportation management systems across all distribution centers.
Results: Order picking accuracy improved to 99.7%, picking rates increased 34%, new employee training time decreased from 3 weeks to 5 days, order fulfillment speed improved by 28%, and warehouse operation costs decreased €2.1M annually. Voice direction enabled hands-free, eyes-free operation improving both productivity and workplace safety.
Testimonial: “The voice-enabled warehouse system revolutionized our operations. Workers move faster, make fewer errors, and new staff become productive within days instead of weeks. The ROI exceeded our projections within the first quarter.”
Transform customer experiences and operational efficiency with Viston’s enterprise-grade Voice-Enabled AI Assistants. Our LLMOps platform, backed by 15+ years of AI expertise and trusted by 2,860+ global clients across the USA, UK, Germany, France, Australia, and the Nordics, delivers production-ready voice intelligence that scales with your business.
Reduce customer service expenses by 40-65% through automated voice interactions handling routine inquiries, eliminating after-hours staffing requirements, decreasing training costs, and enabling human agents to focus on complex cases requiring empathy and judgment while maintaining service quality standards.
Deliver immediate 24/7 service availability, eliminate hold times, provide consistent accurate responses, support preferred communication channels, and create personalized interactions based on customer history and context improving satisfaction scores and reducing churn rates.
Handle unlimited simultaneous voice interactions without degradation, scale instantly for seasonal demand spikes, deploy across multiple channels including phone, mobile apps, smart speakers, and web interfaces, and expand to new markets without proportional cost increases.
Seamlessly connect with existing CRM platforms including Salesforce and Microsoft Dynamics, ERP systems like SAP and Oracle, specialized applications such as Epic and ServiceNow, and custom APIs enabling real-time data access for context-aware conversations and transaction processing.
Implement comprehensive governance frameworks with PII detection and redaction, consent management workflows, voice biometric authentication, encrypted communications, audit trail logging, and compliance controls meeting GDPR, HIPAA, PCI-DSS, SOC 2, and industry-specific regulatory requirements.
Deploy voice assistants supporting 23+ languages including English, Spanish, French, German, Italian, Dutch, Danish, Swedish, Norwegian, Finnish, and regional dialects enabling consistent service quality across USA, Canada, UK, Germany, France, Netherlands, Denmark, Sweden, Norway, Finland, Switzerland, Austria, and Australia.
Implement self-learning systems that automatically improve accuracy through conversational data analysis, A/B test response variations, identify knowledge gaps, update intent models, and optimize dialogue flows without manual intervention ensuring sustained performance enhancement.
Partnering with Viston AI means tapping into a team of seasoned AI experts who accelerate your transformation and deliver custom solutions aligned with your strategic goals.
Together, we drive measurable business impact, ensure scalable, future-proof implementations, and mitigate risks to keep you ahead of the competition.
Charged based on actual usage, such as per request, per GB of bandwidth, or per page scraped, with no fixed commitment.
A one-time fee is charged for a specific project, regardless of volume or duration, based on scope and complexity.
Billed based on the time spent developing, running, or maintaining the scraper, often used for custom or consulting-heavy projects.
pay a recurring fee (monthly or annually) for access to scraping services, often tiered based on usage limits like the number of requests, pages scraped, or data points extracted.
Begin with comprehensive stakeholder engagement to understand business objectives, success metrics, and requirements. Conduct thorough analysis of existing workflows, data sources, and technical constraints. Establish clear project scope, timeline, and success criteria while ensuring alignment between AI strategy and business goals.
Collect, clean, and prepare high-quality data from all relevant sources. Perform exploratory data analysis (EDA) to uncover patterns and insights. Establish robust data pipelines, ensure data quality standards, and create the foundation for AI model training. This step prevents the "garbage in, garbage out" scenario.
Select appropriate AI models based on problem requirements and data characteristics. Develop, train, and fine-tune models using iterative approaches. Focus on achieving optimal balance between accuracy, interpretability, and performance. Implement version control and documentation for model assets.
Rigorously test models against unseen data and validate performance metrics. Conduct scenario testing, edge-case analysis, and A/B testing. Integrate the AI solution into existing IT infrastructure through APIs, containerization, or cloud deployment. Ensure security, scalability, and compliance requirements are met.
Deploy the validated AI solution into production environment with proper monitoring systems. Provide comprehensive training to end-users and IT staff. Implement authentication, security protocols, and compliance measures. Focus on smooth integration with business workflows and user adoption.
Establish ongoing monitoring systems to track model performance, business impact, and user feedback. Implement continuous learning loops for model improvement. Regular assessment of KPIs, retraining schedules, and adaptation to changing business needs. Ensure long-term value delivery and system reliability.
Voice-Enabled AI Assistants are conversational AI systems that use automatic speech recognition to convert spoken language into text, natural language processing to understand intent and extract entities, dialogue management to maintain conversation context, and text-to-speech synthesis to generate spoken responses. These systems integrate with enterprise applications and data sources to perform transactions, retrieve information, and automate workflows through natural voice interactions across phone systems, mobile applications, smart speakers, and web interfaces.
Viston’s voice assistants connect with enterprise platforms including Salesforce, Microsoft Dynamics, SAP, Oracle, ServiceNow, Epic, Workday, and custom applications through REST APIs, webhooks, and pre-built connectors. Integration enables real-time data access for customer records, transaction processing, inventory information, and business logic execution. The platform supports secure authentication protocols, data synchronization mechanisms, and middleware orchestration allowing voice assistants to trigger workflows, update records, and retrieve information across multiple systems during conversational interactions.
Viston’s voice assistants support 23+ languages including English (USA, UK, Canada, Australia), Spanish (Spain, Latin America), French (France, Canada), German (Germany, Austria, Switzerland), Italian, Dutch (Netherlands, Belgium), Danish, Swedish, Norwegian, Finnish, and Portuguese. The platform handles regional dialects, accents, and cultural variations ensuring accurate speech recognition and natural responses across North America, UK, Germany, France, Italy, Spain, Netherlands, Denmark, Sweden, Norway, Finland, Switzerland, Austria, and Australia with continuous expansion into additional languages and markets.
Voice assistants implement comprehensive compliance frameworks including automated PII detection and redaction for GDPR and HIPAA requirements, consent management for voice recording and biometric data collection, encrypted communications meeting SOC 2 and ISO 27001 standards, audit trail logging documenting all interactions and data access, role-based access controls limiting system functionality, and configurable data retention policies. The platform provides compliance reporting capabilities, supports right-to-deletion requests, and enables data residency controls ensuring voice applications meet regulatory requirements for financial services, healthcare, and regulated industries.
Organizations typically achieve 40-65% reduction in customer service costs through automation, 28-45% improvement in employee productivity from hands-free workflows, 62-89% decrease in average handle times, 30-55% increase in customer satisfaction scores, and $500K-$3.2M annual savings depending on deployment scale. ROI factors include automated resolution of routine inquiries, 24/7 availability eliminating overtime costs, reduced training expenses, improved first-call resolution rates, decreased error rates in data entry and order processing, and enhanced employee focus on high-value activities with payback periods ranging 6-14 months.
Viston’s voice assistants achieve 94.8% intent classification accuracy using advanced NLP models trained on industry-specific terminology and real-world conversational data. Accuracy depends on factors including acoustic quality, speaker accent, domain complexity, and dialogue context. The platform implements confidence scoring to identify uncertain interpretations, disambiguation dialogues to clarify ambiguous requests, entity validation to ensure extracted information accuracy, and continuous learning mechanisms that improve recognition over time through production data analysis and model retraining maintaining high accuracy across diverse use cases.
Yes, Viston’s dialogue management system maintains conversation context across multiple turns enabling assistants to handle complex scenarios requiring information gathering, clarification exchanges, conditional logic, and multi-step processes. The platform tracks conversation state including entities collected, user preferences expressed, previous interactions, and business rules applicable to current context. This enables natural conversations where users can switch topics, provide information progressively, make corrections, and receive responses that reference earlier dialogue elements creating coherent experiences for complex use cases like loan applications, insurance claims, or technical troubleshooting.
Voice assistants implement multi-layered security including encrypted communications using TLS 1.3 for data in transit, AES-256 encryption for stored voice recordings, voice biometric authentication for identity verification, network isolation separating voice processing from enterprise systems, vulnerability scanning and penetration testing, secure API authentication with OAuth 2.0 and JWT tokens, DDoS protection and rate limiting, intrusion detection monitoring, and regular security audits. The platform supports SOC 2 Type II certification, maintains ISO 27001 compliance, and enables customer-controlled encryption keys for sensitive deployments.
Deployment timelines range 4-8 weeks for standard implementations and 8-16 weeks for complex enterprise rollouts depending on integration requirements, customization scope, and compliance needs. Viston’s platform accelerates deployment through pre-trained industry models requiring minimal fine-tuning, automated integration testing frameworks, deployment templates for common use cases, and managed services handling infrastructure provisioning. The phased approach includes requirements gathering (1-2 weeks), design and configuration (2-3 weeks), integration development (2-4 weeks), testing and refinement (1-2 weeks), and production rollout (1 week) with continuous optimization post-launch.
Financial services organizations deploy voice assistants for banking authentication, transaction support, and advisory services achieving 40-60% cost reduction. Healthcare providers implement patient scheduling, care navigation, and telehealth intake improving access and reducing administrative burden. Retail and CPG companies enable voice commerce, customer support, and in-store assistance increasing sales conversion. Manufacturing facilities use hands-free voice interfaces for safety compliance, quality control, and equipment operation. Technology companies deploy employee support systems and customer service automation. Industries requiring 24/7 availability, high transaction volumes, multilingual support, or hands-free operation realize significant value from voice AI implementations.
